Coco & Lola is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands.
Home of Australian fashion, Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service and a standout omnichannel experience to our customers Australia-wide.
Based in Melbourne, VIC we are seeking an experienced Boutique Business Manager to lead our Boutique.
Reporting to and working alongside our National Retail Manager, the successful candidate will have 2+ years previous experience in a similar role, have an in-depth understanding of retail operations, customer experience, be a genuine and inspiring team leader, and be dedicated to creating memorable shopping experiences.
About the Role
Working in a fast-paced and inspiring environment our Boutique Business Manager will be responsible for managing and upholding the Coco & Lola company core values. You will be a natural leader, dedicated to providing unforgettable customer service and a memorable shopping experience in line with our company core values, KPIs and goals.
As the Business Boutique Manager you will be brand ambassador for Coco & Lola in every facet.
In a hands-on role, you will lead and execute the operations of the Boutique, including commercial performance and KPIs, stock and merchandising management, training and team management along with leading and developing product knowledge and styling within the team.
With the support of a Boutique Experience Manager you will lead and inspire your team to develop authentic and genuine customer relationships, drive strong sales results and deliver a store with an exceptional level of customer service.
Providing a memorable and seamless omni-channel customer experience and service is of high priority for Coco & Lola.
Role Description & Responsibilities
Lead and execute theRetail Monthly Strategybydelivering exceptional customer experience, driving profitable outcomes, and representing the company values.
Lead and train all retail store employees, be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.
Strategically manage retail operations daily, weekly and monthly, including rosters, store zoning structure, commercial performance, boutique presentation and stock and merchandise management.
Ensure all areas of the retail operations are held to the highest standard.
Exemplify a passionate approach to the Coco & Lola brand and customer experience.
Uphold company values.
Be a passionate, dynamic and inspiring leader.
Exceptional communication skills and impeccable attention to detail.
Lead and manage merchandise and stock, quality and loss prevention.
Mentor, lead and inspire your team to achieve weekly, monthly and seasonal budgets , KPIs and goals.
Work collaboratively with the support of a Boutique Experience Manager to nurture and grow customer VIPs.
Oversee and manage the Visual Merchandising weekly operations and requirements in line with creative direction.
Work and communicate with the National Retail Manager to implement in-store training to help improve your team's strengths.
To apply, please email firstname.lastname@example.org with a copy of your CV and Cover Letter.
Please indicate in your covering letter which role you are applying for.