Boutique Experience Manager | VIC

Coco & Lola is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands.
Home of Australian fashion,
Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service  and a standout omnichannel experience to our customers Australia-wide. 

Based in Melbourne,  VIC we are seeking a passionateBoutique Experience Managerto lead , nurture  and inspire  the customer journey within our Boutique. 
Reporting to and working alongside our Boutique Business Manager and  National Retail Manager, the successful candidate will have 2+ years previous experience in a similar role and will be responsible for creating an unforgettable, all encompassing boutique experience for our Customers that celebrates the Coco & Lola brand, our values and our customer. 

As the Boutique Experience Manager, you will  have an in-depth understanding of  premium boutique customer service,  be a genuine and  inspiring team leader,  and most importantly  be dedicated to creating memorable and long lasting customer relationships  and unique tailored shopping experiences. 

About the Role 

Working in a fast-paced and inspiring environment our Boutique Experience Manager will be responsible for managing and upholding the Coco & Lola company core values along with setting and delivering a premium level of customer service. 

You will be a natural leader, committed to inspiring,  motivating and up-skilling your team by identifying opportunities within the customer journey, structure and presentation of the Boutique. 

As the Boutique Experience Manager you will be brand ambassador for Coco & Lola in every facet. You set the tone and customer exeperince expectations for the team and boutique floor each day. 

In a hands-on customer focused role,  you will lead and execute the Customer Experience strategy.  You will have the natural ability to think strategically to identify missed opportunities and respond intuitively to each  customer's needs and develop this within your team. 

With the support of a Boutique Business Manager  you will lead and inspire your team to develop authentic and genuine customer relationships, drive strong sales results and deliver a store with an exceptional level of customer service.  
Providing a memorable and seamless omni-channel customer experience and service is of high priority for Coco & Lola.

Role Description & Responsibilities:

Deliver exceptional customer experience, driving profitable outcomes, and representing company values.

Lead, train and develop our team Coco Stylists to provide exceptional, authentic and genuine customer service that inline with our core values.

 Be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.

Lead and ececute the store zoning strategy and structure that will  set the daily tone and exhacance the customer experience and journey through the boutique.

In collaboration with the Boutique Business Manager, execute the Retail Monthly Strategy, leading and managing the Customer Experience objectives,  goals and outcomes.

Build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal  customer base.

Collaboratively work with your team to drive strong sales, customer experience results and conversions. 

Inspire, motivate and up-skill your team by identifying opportunities within your boutique to enhance the customer journey. 

Strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique  floor.

Take pride in maintaining an in-depth knowledge of the products, brands and industry trends.

Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard. 

Exemplify a passionate approach to the Coco & Lola brand and customer experience.

Uphold company values.

Mentor, lead and inspire your team to achieve the companies KIPs and Customer Experience goals and outcomes.

Exceptional communication skills  and impeccable attention to detail.

To apply, please email with a copy of your CV and Cover Letter.  

Please indicate in your covering letter which role you are applying for.