Online Dispatch Team Leader
FULL TIME | Head Office
Coco & Lola is a fast growing multi-brand womenswear fashion retailer representing many of Australia's coveted brands.Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth along with an eCommerce store www.cocoandlola.com.au servicing customers in Australia and Internationally.
Based in our Head Office located in Alexandria, Sydney, we are seeking an experienced Online Dispatch Team Leader to join and lead our dynamic Online Team. Reporting to and working alongside our E-Commerce Manager and our wider Online Team, the successful candidate will have 2+ years of experience in a similar role, have an in-depth understanding of the dispatch and eCommerce landscape and have an interest in designer fashion.
About the Role
The Online Dispatch Team Leader will be responsible for leading and overseeing the daily operations and logistics of the Coco & Lola pick, pack and dispatch processes for all online orders.
Tasks & Responsibilities include:
Take responsibility for the day-to-day running of order preparation and dispatch in an orderly and timely manner.
Picking, packing and processing of orders (to be completed alongside a team).
Providing exceptional customer service at every touchpoint with the customer.
Maintain and exceed exception online order presentation skills and attention detail
Working collaboratively with Coco & Lola team members across different divisions.
Provide leadership, set an example and be a role model for all team members.
Skills & Experience:
Demonstrated experience in dispatch environment preferably in the fashion industry
Experience with platforms and logistic programs such as Shopify, DHL, Startrack, Shippit.
Outstanding written and verbal communication skills
Attention to detail (extremely important)
Multitasking is essential along with the ability to prioritise tasks
Be a keen problem solver with the ability to think on your feet
Be self-motivated and comfortable taking initiative
Ability to work independently and within a team environment
Please email your CV, Covering letter, firstname.lastname@example.org.
Please include the position you are applying for in the Subject Line
We kindly ask that you answer the following questions within your covering letter:
Why is Coco & Lola a company you would like to join?
How do your personal interests align with the Coco & Lola Brand?
Due to the anticipated number of applications we will only contact those applicants successful to proceed to the interview process.