Returns Policy

 

GENERAL RETURNS POLICY
Due to the current COVID-19 pandemic we appreciate the majority of our customers will be ordering online and are unable to try on garments in-store. So to support our customers during this time we will be providing full refunds for any ONLINE ONLY purchases where customers have had a change of mind, made a wrong decision or purchased an incorrect size. Please note the returns must meet the following requirements:

– Garment/s will need to be sent back to us within 10 days of delivery.
– Garments should be returned new, unused and with all designer tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Due to health and hygiene reasons, earrings are unable to be returned.

SALE RETURN POLICY
All items in our sale section do exempt from the above policy. Sale items are credit note or exchange only.

NZ COVID-19 RETURN GRACE PERIOD
We have implemented a 10 day grace period from when the lockdown is lifted. We do ask you email us if this is the case.

FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process. In the rare event your item has a make-up stain on it we are happy to credit you the dry cleaning bill. As the garments are linked to our other stores this may happen from time to time. A refund will not be issued. 

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

A NOTE ON HIRING BOUTIQUES 
Coco and Lola do not support nor endorse hiring boutiques. Coco and Lola have the right to refuse a sale and/or refund if the customer if suspected of being from a hiring boutique. 

IMPORTANT INFORMATION
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer refunds, exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for refund/exchange/credit notes.