SALE SHIPPING UPDATE
Please note during sale or promotional periods it can take up to 72 hours for your order to be dispatched.
COVID-19 SHIPPING UPDATE
We are still dispatching your orders daily, however please note, Startrack, Australia Post and DHL Express are currently experiencing delivery delays due to a high volume of parcels in their network. Please allow an additional 1-2 days on all orders.
71C Princess Road, Nedlands WA
597 Malvern Rd, Toorak VIC
35 Bay Street, Double Bay NSW
If your order is in stock and your order is placed before 1pm WST Monday - Friday, we’ll endeavour to have the order ready for pick-up on the same day. If your item is not available at your chosen store pick-up location, you will be notified immediately and we will transfer it within 1-2 business days ready for you to collect.
Please note you must wait for a confirmation email before coming into store as we can not guarantee your order will be ready.
EXPRESS SHIPPING AUSTRALIA
Please note orders will only be processed on business days (Monday-Friday) within 48 hours. When you order before 12pm WST your order will be sent same day. You will receive a dispatch notification once dispatched. We offer Startrack Express shipping to our Australian customers. Express shipping means your parcel will arrive to you approximately 1-2 business days after receiving your dispatch notification (this will include your tracking number).
All parcels are 'AUTHORITY TO LEAVE' meaning StarTrack will leave in the safest place/at your door if no one is home to answer.
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. We will notify you via email if your order is split. There will not be any additional shipping charges applied to split orders.
EXPRESS SHIPPING FOR NEW ZEALAND AND ALL INTERNATIONAL ORDERS
We offer DHL Express to all our international customers. This will take approximately 3-5 working days depending on your location. Costs vary depending on your location but you will be provided a cost upon checkout. Please note orders will only be processed on business days (Monday-Friday).
Please note all prices on Coco & Lola orders are quoted in Australian Dollars, and international customs charges and taxes are payable by the receiver based on these amounts. Coco & Lola are not responsible for any additional charges incurred for shipping orders internationally.
For more information on customs charges for each country please contact your customs authority. Below is a useful link that can be used as a guide for potential customs charges but again please contact your country's customs authority to confirm exact charges.
https://global-express.org/index.php?id=271 (Please copy and paste into your browser)
TRACKING YOUR ORDER
Once your goods have been dispatched you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is treated as such). Please note your order can take a few hours to become available for tracking after you receive this number. If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at firstname.lastname@example.org. We can then provide to you the tracking number.
Once your parcel has left our warehouse, it is the property of Star Track, Australia Post or DHL (depending on the postage option you have chosen), however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at email@example.com if you experience any delays.
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.