Read and understand these terms:
Coco & Lola (“we”, “us”, “website”) is the trading name and is registered in Australia. Our head office address is 122A Dalkeith Rd, Nedlands, 6009 WA. Our Australian Business Number is 45 606 398 896.
Please take care and read these terms and conditions, as browsing or purchasing on this website means that you have agreed to these terms.
By using this website, you guarantee that you have read, understood and agreed that 1) you have the capacity to abide to this agreement and the authority to decide to this agreement, 2) you are bound to these terms and conditions, 3) you agree to comply with all local rules and laws.
Coco & Lola reserves the right to change terms and conditions at any time and without notice. These changes are effective immediately. It is your responsibility as the user to read and understand changes to the terms and conditions. The Terms and Conditions are relevant until terminated by
Coco & Lola. Coco & Lola reserves the right to terminate these terms at any time without notice. Coco & Lola reserves the right to terminate any part of the website, any users access, any products provided or the website as a whole. If you do not agree to be bound by these terms and conditions, you cannot use the Coco & Lola website.
Please refer to our Refund and Return Policy page for detailed information.
a. DISCLAIMER: Coco & Lola makes no warranties or representations about the accuracy or the completeness of this content, the content of any site linked to this site, contributors, information or any other items or sites linked to this site. We assume no liability or responsibility for:
b. LIMITATION OF LIABILITY: In no event shall Coco & Lola be liable to any third party for any indirect, consequential, incidental, special or punitive damages, including a decrease in profit from your use of the website or social media, contributions or any branded items. Coco & Lola’s liability to you in respect of any loss or damage suffered by you and arising out of or in connection with this agreement whether in contract, tort or breach of statuary duty.
c. Coco & Lola makes no warranty with respect to any product sold other than what is stated on the Coco & Lola website. We do not give warranties expressed or implied with any kind of respect to any products sold on the website.
You agree to indemnify, defend and hold harmless Coco & Lola, its agents, distributors and affiliates. This includes all officers, directors and employees.
Prices are all displayed and quoted in Australian Dollars. Coco & Lola reserves the right to do any and all fraud checks required. Coco & Lola reserves the right to change prices without notice. Products are only available while stock is available. Any orders placed on items with incorrect prices due to data entry error can be cancelled by Coco & Lola or refused. If payment has already been made you will be given the option to remedy the price or receive a refund.
Coco & Lola owns all content other than outlined content. This includes our website, database, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images. You may not use this for any reason unless authorized in writing from Jessica & Travis Dunlop. Any use of any content is against copyright law.
You must not access cocoandlola.com.au to do anything for an illegal purpose. International users agree to this in their jurisdiction. You must not attempt to hack, modify or use the website illegally. You must not do anything that would harm users or Coco & Lola. You must not violate our trademark or copyright laws.
Any breach to any part of these terms and conditions terminates your agreement to use this page.
Coco & Lola is responsible for updating the stock availability on the Coco & Lola website. In the unlikely event where you have purchased an item(s) (your card or PayPal account has been charged), and we no longer have the item(s) in stock, a staff member from Coco & Lola will be in contact with you to notify you of the occurrence. Coco & Lola will then refund you in full for the payment you have made.
We warrant that:
We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.
In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:
If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:
After delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Coco & Lola terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Coco & Lola, whose applications are acceptable to Coco & Lola and who have authorized Coco & Lola to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Coco & Lola reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Coco & Lola feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Once an order has been placed and we have processed the order you are unable to cancel that order. If you wish to change the items purchased you will have to wait until receiving the goods when you can then complete a return as per the instructions outlined in “Refund + Returns Policy”.
We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
We will usually refund any money received from you using the same method originally used by you to pay for the Product.
You may use promotional vouchers and gift vouchers as payment for certain Products on the Site. Please note that, notwithstanding anything else in these Terms and Conditions, promotional vouchers and gift vouchers cannot be used as a form of payment on certain Products. Products, which cannot be purchased with promotional vouchers or gift vouchers will be identified as such in the written description given of those Products.
We may email gift and promotional vouchers to you. We accept no liability for errors in the email address of the voucher recipient.
If you have a gift or promotional voucher, someone other than you can use that voucher and you can assign your rights to use that voucher.
In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the Site, we are entitled to close your Account and/or require a different means of payment.
We assume no liability for the loss, theft or illegibility of gift vouchers, promotional vouchers or gift cards.
Conditions for the redemption of promotional vouchers:
Conditions for the redemption of gift vouchers:
Note that vouchers are applied to invoices as a whole. Accordingly, in circumstances where multiple items are purchased using a voucher or gift card, and one or more items is returned, the discount is applied on a pro rata basis to each item for the purpose of establishing refund values. For the avoidance of doubt, gift vouchers, promotional vouchers cannot, under any circumstances, be redeemed for cash.