Assistant Boutique Experience Manager | Manly
Assistant Boutique Experience Manager
Manly NSW
Full Time
Sunday - Thursday
About the Role
You will be a natural leader, committed to inspiring, motivating and up-skilling your team by identifying opportunities within the customer journey, structure and presentation of the Boutique.
Role Description & Responsibilities:
- Deliver exceptional customer experience, driving profitable outcomes, and representing company values.
- Assist in leading, training and developing our team Coco & Lola Stylists to provide exceptional, authentic and genuine customer service that is inline with our core values.
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Alongside the Boutique Experience Manager, be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.
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With the guidance and direction from the NSW Area Manager, lead and execute the store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.
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With the guidance and direction from the Boutique Experience Manager and NSW Area Manager, execute the Retail Monthly Strategy, leading and managing the Customer Experience objectives, goals and outcomes.
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Build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base within the boutique.
- Collaboratively work with your team to drive strong sales, customer experience results and conversions.
- Inspire, motivate and up-skill your team by identifying opportunities within your boutique to enhance the customer journey.
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Strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique floor.
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Take pride in maintaining an in-depth knowledge of the products, brands and industry trends.
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Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard.
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Exemplify a passionate approach to the Coco & Lola brand and customer experience.
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Uphold company values.
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Mentor, lead and inspire your team to achieve the company's KPI’s and Customer Experience goals and outcomes.
- Exceptional communication skills and impeccable attention to detail.