Shipping

We offer free express shipping on all online orders over $250 within Australia. 

All international orders are shipped with DHL express and the cost is calculated at checkout.

We also offer a Click and Collect and Same Day Delivery Service with Uber.

For more information regarding orders placed during the Coco & Lola Afterpay Sale March 2024

PLEASE CLICK HERE

Australia & New Zealand

Shipping Rates

 SERVICE DELIVERY COST
AUSTRALIA 
Orders over $250
Express
1-2 days from dispatch to Metro areas
FREE
AUSTRALIA 
Orders under $250
Express 
1-2 days from dispatch to Metro areas
$10.00
SAME DAY DELIVERY WITH UBER Same Day

$20.00

CLICK & COLLECT Same Day 
where possible
If the item is not at collection location may take 1-2 days
FREE
NEW ZEALAND DHL Express Service 2-5 Days $25.00 AUD

Processing Time

Orders placed before 12pm AEST will be dispatched on the same business day *or promptly the following day.  

If your order is placed after this time it will be dispatched the following business day. If your order is placed after 3pm on a Friday and over the weekend (Saturday - Sunday) your order will be dispatched the following business day.

Click & Collect

Our Click & Collect service is available at all of our boutique locations. You will receive an email from our Online and Customer Care team when your order is ready for collection. This email is different from the order confirmation you will receive after your order has been placed. 

Our team endeavors to have all Click & Collect orders ready for collection the same day, however there are the rare occasions where the item you have ordered is not available at your collection location. Our team will send an email to provide a delivery update and will follow up with an email once your order has arrived at your selected boutique location.

Click & Collect orders are required to be collected from your selected store within 14 days from your confirmation of pick up. 3 reminder emails and/or text messages will be sent as a reminder. After this date the order will be canceled and forfeited. 

Same Day Delivery with Uber

We now offer a Same Day Delivery service with Uber within a 15km radius from our 4 boutiques and head office.

Our Boutique and Store locations are below:

DOUBLE BAY, NSW
Available Monday - Sunday

MANLY, NSW
Available Monday - Sunday

TOORAK, VIC
Available Monday - Sunday

NEDLANDS, WA
Available Monday - Sunday

ALEXANDRIA, NSW
Available Monday - Friday

For more information on our Same Day Delivery Service with Uber CLICK HERE.

Tracking your order

You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at shop@cocoandlola.com.au

For orders shipping within Australia your order can be tracked online by inputting your tracking number here >(Link to https://auspost.com.au/mypost/track/#/search

Your order can take a few hours to become live for tracking after you receive this number. If you are unable to locate your tracking number in your shipping confirmation email notification please contact our Customer Service team directly at shop@cocoandlola.com.au or call us on 02 8593 3205

Order Cancellation

Once your order has been placed and processed we are unfortunately unable to cancel your order. If you need to change your order or shipping details, please contact our Customer Care team straight away shop@cocoandlola.com.au or +612 8593 3205 and our team will advise the status of your order and if changes can be made.

Item Availability

On the rare occasion we may need to cancel an order if the product is not available for any reason. Our Customer Care Team will notify you via email  as soon as possible and wether offer a suitable replacement or a full refund for your order using your original payment method.

International

Shipping Rates

 SERVICE DELIVERY COST
United States DHL Express Service 2-6 Business Days
$45 AUD
UK & Europe DHL Express Service 2-6 Business Days
$45 AUD
Israel & United Arab Emirates DHL Express Shipping 3-8 Business Days $50 AUD
Rest of the World DHL Express 2-6 Business Days
$50 AUD

Duties & Taxes

Payment for all customer clearance and taxes are the responsibility of the customer. Coco & Lola take no responsibility for any additional changes incurred for orders internationally. 

For more information on customs changes for each country, please contact your customs authority. Below is a useful link that can be used as a guide for potential customer chargers, however these estimates are a guide only. 

https://www.simplyduty.com/import-calculator/.

Processing Time

Your order will be dispatched within 1-2 business days from the time of order. During busy periods or sale events there may be delays in the dispatch and delivery of your order.

Delivery

Orders will be delivered with DHL express service. Please ensure that someone is available at the delivery address as a signature is requested and required upon delivery. Please contact us at shop@cocoandlola.com.au if you would like further information or assistance with delivery timeframes.

Possible Delays

We do our best to ensure the timely delivery of all orders. Please keep in mind that we are only provided with an estimated time of delivery from our shipping carriers. For rural areas there may be a further delay to our delivery timeframe. Please contact our customer care team directly if you would like further information or assistance with delivery windows and timeframe.

Tracking your Order

You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our customer care team directly at shop@cocoandlola.com.au

For orders shipping within Internationally your order can be tracked online by inputting your tracking number here >(Link to http://www.dhl.com.au/en/express/tracking.html) 

Your order can take a few hours to become live for tracking after you receive this number. If you are unable to locate your tracking number in your shipping confirmation email notification please contact our Customer Service Team directly at shop@cocoandlola.com.au or call us on +612 8593 3205

Order Cancellation

Once your order has been placed and processed we are unfortunately unable to cancel your order. If you need to change your order or shipping details, please contact our Customer Care team straight away shop@cocoandlola.com.au or +612 8593 3205 and our team will advise the status of your order and if changes can be made.

Item Availability

On rare occasions we may need to cancel an order if the product is not available for any reason.

Our Customer Care Team will notify you via email  as soon as possible and wether offer a suitable replacement or a full refund for your order using your original payment method.